Privacy Policy

Privacy Policy for YANKO GIN

At YANKO GIN, we are committed to protecting the privacy of our customers and ensuring that your personal information has handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and safeguard your personal data in compliance with applicable data protection regulations.

1. Data Collection

We collect only the necessary personal information required to fulfill our obligations to you as a customer.

2. Data Use

The personal data we collect is used for the following purposes:

  • To process and complete your orders.
  • To communicate with you regarding your orders, inquiries, or any promotional offers.
  • To inform you about updates, new products, and special offers (only if you have opted in).
  • To improve our services and website functionality.

3. Customer Consent and Choice

We respect your privacy and provide you with choices regarding the use of your personal data. You will have the option to:

  • Option in or option out of marketing communications, such as newsletters or promotional campaigns.
  • Request that your name and data be removed from our marketing lists.
  • Request to update or delete your personal information at any time by contacting us.

4. Data Security

Your personal data is strictly confidential and is accessible only to YANKO GIN employees and business partners who need it to perform their duties. All employees and business partners are obligated to respect the principles of data protection. The entry and transfer of personal data, including credit card information, is protected by the highest security standards through the Monri WSPay system, which ensures online authorization and payment of credit cards in accordance with PCI DSS standards. All transactions are performed in real time, ensuring secure processing.

5. Payment Information

All payments on the YANKO GIN website are processed in the currency of Montenegro, the Euro (€). If you make a payment with a credit card, the amount charged to your account will be converted to your local currency at the exchange rate determined by your credit card provider. All prices displayed on our website include Value Added Tax (VAT).

6. Refund Policy

The refund will be paid to the Bank Account number provided by the Client within a reasonable time after the refund request is processed. For any additional information about the return process or privacy protection, feel free to contact us. All customer information collected during this process is kept in accordance with our privacy policy and is only available to employees who need it to process returns.

7. Statement on the Protection of Personal Data Transmission

The protection of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) of the European Parliament and Council No. 2016/679 and the application of the General Data Protection Regulation. Monri WSPay, as the processor of authorization and credit card payments, handles personal data in the capacity of a data processor and acts in compliance with the General Data Protection Regulation of the European Parliament and Council No. 2016/679, as well as strict PCI DSS L1 standards that ensure the security of data entry and transmission.

8. Statement on the Use of Monri

Yanko gin uses Monri WSPay for online payments. Monri WSPay is a secure system for real-time online payments, supporting credit and debit cards as well as other payment methods. Monri WSPay provides secure entry and transfer of card data for both customers and merchants, confirmed by the PCI DSS certificate that Monri WSPay holds. Monri WSPay uses an SSL certificate with 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest levels of data entry and transfer protection.

9. Statement on the Protection and Collection of Personal Data and Its Use

Yanko gin is committed to protecting customers personal data by collecting only necessary, basic information about customers/users essential for fulfilling our obligations; informing customers about the use of collected data, regularly providing customers with the option to choose how their data will be used, including the choice of whether they want their name removed from lists used for marketing campaigns. All customer data is strictly safeguarded and accessible only to employees who need it to perform their duties. All employees of Yanko Gin and business partners are responsible for respecting the principles of privacy protection.

10. Third-Party Services

We may work with third-party service providers to facilitate payments or other services. However, we ensure that all partners adhere to our strict privacy and security standards to protect your personal data.

11. Changes to the Privacy Policy

YANKO GIN reserves the right to modify this Privacy Policy at any time. Any changes will be reflected on this page, and we encourage you to review the policy periodically to stay informed about how we are protecting your personal information.

12. Product damage during transport

In case the product is damaged during transport, please notify us within 48 hours of receiving the shipment. To help us resolve the issue quickly, please provide:

  1. A clear explanation of the damage.
  2. Photographs of the damaged product and any visible damage to the packaging.

Upon receipt of this information, we will assess the situation and arrange for a replacement, repair or refund, as the case may be. Please keep the original packaging, as it may be required during the claims process. We are committed to ensuring a satisfactory solution to all transport related problems.

13. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:

  • Email: info@yankogin.me
  • Phone: +38268322808
  • Address: Willy Brandt Boulevard, Masline, Podgorica, Montenegro

14. Company information

  • Company name: 7hills d.o.o.
  • TAX nuber: 02957841
  • VAT: 30/31-12716-4
  • Address: Slobode 64, Podgorica, Crna Gora
  • Website: sevenhills.me
  • Email: info@sevenhills.me
  • Phone: +382 68 322 808

 

This text is harmonized with the legislation of Montenegro and includes important information about processing, security and your rights regarding personal data.